 Posted: Wed 13:01, 14 Aug 2013 Post subject: Make Your Customers Say Wow |
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| Make Your Customers Say Wow
We had a quick connection in Chicago where I hoped and prayed my luggage would make it on the next plane. The good thing about the Cedar Rapids airport is you don't have to wait long for luggage. Our airplane was the only one at there. Well,giuseppe zanotti pumps, guess what? No luggage. I won the race again. My next move was to rent a car and drive to Iowa City to conduct an executive retreat for a client,giuseppe zanotti sale, my final destination. I presented myself at the Enterprise car rental counter. Now, if you are like me, you have reached a point in your life where you just expect poor service. You expect to be treated like a robot,cheap giuseppe zanotti, a sub-human, or a clod of dirt. I soon found out this customer experience was going to be different. The interaction started off as usual . . Then something unusual happened. The young man stood up, reached over the counter,discount isabel marant sneakers, and shook my hand. It wasn't one of those dead fish kind of handshakes, but a real strong, glad to meet you handshake. I almost fell out of my shoes in shock. Wow! In my entire life, no car rental agency person has ever shaken my hand. Most people in other car rental places could care less if I showed up or not. Well,isabel marant wedge sneakers sale, this young man was amazing. He finished all the paperwork and asked me to sign those blank spaces on the contract; all the while I was trying to compose myself from the handshake experience. For all I know, I could have agreed to rent the car for $2000 a day. But at that point I didn't care. I was beside myself. Then he did it again. He stood up, walked around the counter, and shook my hand one more time. Then he said, "Mr. Smith,isabel marant sneakers sale, we appreciate your business." I was blown away. Here is an important fact to remember. A Gallup survey showed a customer who is "emotionally connected" to your place of business is likely to spend 46% more money than a customer who is merely "satisfied" but not emotionally bonded. To get your customers to say "Wow," you need to follow these four steps of exceptional service. Select the right people,Isabel Marant Sneakers UK. Most businesses do a poor job hiring people,Duvetica Jacket Black. They hire just anyone and then place them on the front-line with customers. This in turn runs them away to the competition,giuseppe zanotti pumps. So spend more time recruiting and hiring the "right" people with good personalities,giuseppe zanotti sneakers. Set performance standards. Outline specific steps on how employees are to act,isabel marant sneakers online, speak, and respond to customer needs and requests. If you let your employees decide how to act,isabel marant buy, there is no telling what they will do. Sustain on-going training and reinforcement,Isabel Marant Shoes. Good customer service skills do not come naturally. Successful businesses make good skills a habit,Isabel Marant Sneakers Store. They reinforce and train their staff on a recurring basis. Specify consequences for good behaviors. You must hold people accountable. He has written numerous books and featured on television programs such as Bloomberg News, PBS television, and in publications including Business Week, Kiplingers, President and CEO, and the Christian Science Monitor. He is the President and "Captain of the Ship" of a management-consulting firm,isabel marant online store, Chart Your Course International, located in Atlanta, Georgia. 相关的主题文章： http://www.xiaomaigan.com/plus/view.php?aid=2149 http://chonger.a169.cnaaa9.com/forum.php?mod=viewthread&tid=262510 http://beachmonkey.com/user/login/ http://www.opda.com.cn/ http://www.portfolk.fora.pl/o-wszystkim-i-o-niczym,4/touring-ha-long-bay-spun3,1870.html#2322 http://173.254.28.70/~villagf9/vz/index.php?do=/blog/54304/prayer-for-the-persecuted-free-christian-prayers-for-all-occ/ http://bbs.xueliedu.com/read.php?tid=41141 http://www.taojiu.cc/read.php?tid=36985 http://www.semper.fora.pl/public-questions-to-our-ally,1/adriano-will-return-to-action-this-weekend-spun5,1708.html#3380 http://www.lorazepamfsytk.fora.pl/raina-pushed-tadalafil-soft-some-dumb-hunt-you-horn,1/a-top-10-hit-list-in-nba-history-spun4,1645.html#1665 |
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