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Bilingual Call Centers Provide Broadest Call Answering Services
As more Spanish speakers enter the U.S. market, bilingual call centers are positioned to generate more profit for their clients by handling calls in this market’s primary language. For years, call answering services staffed mainly – or only – English-speaking receptionists. Those will no longer work in today’s world. As moreSpanish speakers enter the U.S. market, bilingual call centers arepositioned to generate more profit for their clients by handlingcalls in this market’s primary language. For years, call answeringservices staffed mainly – or only – English-speakingreceptionists. Those will no longer work in today’s world.Abilingual call center provides the same services to both English- andSpanish-speaking callers. When a company contracts with a callanswering service that offers bilingual services, the company cangreatly increase profits by moving into a much larger market.Bilingualcall centers offer 24-hour answering services, message-taking,incoming call management, live phone answering, order taking andorder fulfillment just like any other call answering service. Censusstatistics show that there are more than 36 million Spanish speakersin the United States. Many of these surely speak English as well,but those for whom Spanish is their primary language are morecomfortable speaking it when on the phone and doing business.When acall answering service staffs only people who are fluent speakers ofboth English and Spanish, the communications process runs smoothly. It eliminates lost calls during the process of transferring thecaller to someone who speaks their language. But it’s not enoughto have English and Spanish speaking staff – a true bilingual callcenter will have staff who are bilingual themselves.Everywhereyou look you see more and more product packaging and signage inEnglish and Spanish. There is much business to be done within theSpanish-speaking market, and hiring a bilingual call center to manageyour communications is an important step. Call answering servicesthat cater to both linguistic markets can generate far more profitfor their clients than call answering services whose staff speak onlyEnglish.Anotherconsideration here is that whatever language a call answeringservices representative speaks, it must be spoken clearly and not ina hard-to-understand accent. Bilingual call centers that areproperly managed make sure that all speakers talk clearly and plainlyto prevent the customer from becoming frustrated and possibly endingthe call.The valueof excellent customer service can’t be over-emphasized, and byhiring a bilingual call center,[url=http://www.kbcrussia.com/]true religion outlet[/url], your company can be assured of notonly making new customers but also retaining the customers youalready have. Nobody likes to do business with call answeringservices that constantly transfer their calls and make the processtedious. Nobody likes to feel that they’re not number one,[url=http://www.apollo13show.com/]michael kors outlet online[/url], whichis a constant problem with call answering services that staff onlyEnglish speakers or not enough receptionists who speak Spanish.Just howmuch money is spent in the United States within the Hispanic market? In 2008, it was $870 billion – and that’s expected to reach $1.4trillion by 2013. These statistics alone, which were reported by theSelig Center for Economic Growth at The University of Georgia, showthe value of bilingual call centers as opposed to call answeringservices that speak only English.